We take pride in our Customer Satisfaction!!
KRoussaw Apparel ™ is not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We take pride in our KRoussaw Apparel ™ brand and in Customer Satisfaction to make sure your order/package is received in a timely fashion. KRoussaw Apparel™ will not be responsible for your package once it transfers to USPS.
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!
Please make sure your address is correct before placing order we will not be responsible for incorrect addresses.
Once again we are not responsible for package once it transfers to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package.
- All returns will be refunded via store credit.
- You will be responsible for the shipping costs to return your item(s).
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
- Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
- KRoussaw Apparel™ is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.